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Technical Support & IT

Office Sense has helped numerous companies in the IT and Technical Support industries provide seamless customer service during times when call volume is high or after-hours when staff might not be readily available to take support calls. Our agents are trained to follow protocols and provide information to clients and customers in a friendly, professional manner that allows them to feel heard and that their problem will be attended to in a timely manner. Making sure that customers and clients feel that their support call is being attended to is good business practice for any company in the IT or Technical Support sector.

Answering Services

There are times when there might be more detailed, in-depth support that needs to happen with a customer. We can take messages or route calls directly to the right service technician if there’s one available. When Office Sense answers your phone calls, we’ll always provide the custom greeting that your customers and clients expect. They’ll never know that you’re utilizing the services of our answering service unless you want them to know. Find out how we can help your IT services company.

Urgent Call Answering

Some industries might need IT and Tech support urgently especially if there’s a major computer catastrophe that wipes out a server or creates a serious problem. In cases like this, your clients and customers expect that you’ll be there to provide service. We’ll answer your calls and route them to the correct person based on the criteria you’ve determined during the planning stages when we discussed your needs. We could have a script or phrase for specific clients based on their problem too. Give us a call to find out how we can create an individual plan based on your industry needs.

Virtual Receptionist

If there’s an emergency, a meeting or a crisis in your IT company, we can perform the function of your virtual receptionist. We’ll make appointments with your clients, take messages if they can wait or transfer calls to the right person in the event that a client is insistent. The virtual receptionist will answer calls and perform the tasks that you’ve laid out beforehand. Office Sense will provide exactly the services you need for your business. Call Office Sense to see how we can serve your IT and technical support business. We can discuss the right plan based on your needs.


Testimonials

  • My experience with Office Sense and the whole staff has been exceptional. We have an online subscription business model, in a “card not present environment” we have hundreds of transactions daily that flow through our system. Not only does Office Sense offer our members excellent customer service they have minimized our chargebacks and put more money back in our business. Thank you to the entire staff!

    Salima S.
    Salima S.
  • We never imagined that using an answering service could be so good for business. We’ve been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with. Starry Road Catering.

    Louise H.
    Louise H.
  • Office Sense has truly transformed my work-life. As a real estate agent, I now have more time for my clients and myself because Office Sense takes care of appointment scheduling, message taking and lead qualification while I get to focus on my current and “good fit” potential clients.

    Christina S.
    Christina S.

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