Your business should have a disaster recovery plan. Aside from a detailed route to the emergency exits to leave the building, you should have a plan in place to take care of your customers and clients and keep your business running.
In the event of a hurricane, major snow storm, tornado or other natural disaster, it makes good sense to plan ahead so that even if your office is affected, the impact to your business is minimized.
Businesses in areas that get impacted by natural disasters often do have a disaster recovery plan, but one of the details that often gets overlooked, is who will answer the phones when you or your staff can not?
You should have a plan for a hurricane, major snow storm, tornado or any other unforeseen event that may cause you to lose touch with your customers or clients.
A disaster recovery plan that includes a way for your customer/clients to be able to contact you, ensures that you can continue providing services to your customers and clients in the event an emergency happens.
Give yourself the gift of peace of mind. You can leave the office knowing that no matter what time of the day it is, or how pressing the matter, there will be someone to take charge and relay all calls appropriately.
With our service as part of your Disaster Recovery plan we’ll be able to smoothly handle the transition from your office to ours. Once you set up the recovery plan, all you have to do is let us know you’d like us to take over your business’ phones, and we’ll handle the rest. We can forward messages as well as vital phone calls directly to your phone or the phone of someone you choose.
All you need to do is set up the service with us, provide us with instructions that you’d like us to follow for your calls and transfer your phones when the service is needed.
With Office Sense as your partner your customer or clients might never know you had a disaster or outage at your business. We can handle the volume of calls that your business receives each day and provide you with friendly, professional and accurate services.
Office Sense has dedicated staff that can handle a high volume of calls with integrity and professionalism. The high standards you set for your own staff when dealing with customers won’t be lost when you transfer the calls to us in the event of a natural disaster, power outage or other event that makes you unable to answer your phones.
Below are some of the industries that have benefited from our disaster recovery services.
Office Sense provides answering and virtual receptionist services to large and small law practices, immigration lawyers, criminal defense lawyers, family and tax lawyers and more. We can schedule appointments and consultations, route calls, capture leads and more 24 hours a day, 7 days a week.
From simple to complex, we help numerous kinds of healthcare practices in the medical industry with call overflow, call transfer and routing, appointment scheduling, urgent calls and more. Whether for small practices or entire departments in hospitals, Office Sense can help with all your call answering needs.
Whatever business you have in the service industry, we can help ensure that no lead is ever lost, that all appointments are scheduled, urgent calls answered and routed or transferred appropriately and that your calls are handled in a friendly, professional, efficient way. With Office Sense you are fully covered 24 hours a day, 7 days a week.
If you are in the Real Estate or Property Management business you know that there is no such thing as 9 – 5 working hours. That’s why you need Office Sense to help with all those after-hours or overflow calls. Not only do we answer calls and take messages, we can help qualify leads, answer common questions, schedule appointments and so much more.
Professionals in the financial industry such as accountants, mortgage lenders, and insurance agents understand that talking to clients on the phone is a significant part of every day’s work. However, time spent on the phone can be disruptive and fragmenting. Rely on us to capture leads, answer calls, take messages, and schedule appointments 24/7.
Office Sense has helped many companies in the IT and Technical Support sector. When call volume is high or after hours when staff might not be readily available to take support calls, we help with overflow calls. We take messages, enter customer issues into a ticket support system, transfer calls to the on-call tech support person and more.
Whether for hotels, small resorts, time shares dealing with maintenance issues, tour operators, or other businesses in the hospitality industry, we can help with overflow calls and act as a switchboard making sure that all your calls are appropriately routed and your calls are attended to in the manner you specify. Office Sense understands that every interaction counts.
Non-Profit Organizations can benefit from the flexibility of on-demand services to help with everything from appointment setting to message-taking, call routing, surveys and so much more. Non-profits have unique needs and with Office Sense as your partner your call answering and virtual receptionist needs are covered.
In the marketing sector, leads are everything. Campaigns are created and run to generate leads. But what happens if the volume of leads generated exceeds the follow-up capacity? Plan ahead and get a team on your side that can help with overflow and after-hours calls. Office Sense is your trusted partner and your back-up team. Call us today.
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