All businesses need feedback on their products and services. This allows for a business to make informed decisions.
When calls come in we can ask your callers questions and record their answers in a form or web survey.
This will save you time and money and give you useful information that you can take into account in your decision-making.
There are 5 steps to collecting data that can be used in business decision making.
The best surveys start with a clear understanding of what you want to know.
You want your questions to be unambiguous and easy to understand.
This is where we come in. We can help you by asking the right questions of the the right audience.
Data needs to be recorded in a way that facilitates interpretation. We work with you to find out what the best way of doing that is.
Look at the data you’ve collected and see if you can see patterns that can predict results.
Adjust products, processes and policies to reflect your new knowledge.
Surveys are great for marketing firms, small business owners—really any business that is interested in tracking how well they are doing in terms of customer service or product satisfaction.
Your business can’t grow or succeed in a vacuum. You need to know when you’re on the right track before you’ve traveled too far down the same road.
Surveys allow you to make corrections in a product or service that aren’t performing as well as expected.
At Office Sense, we save you time and money by providing you the resources to collect the data you need to make skillful business decisions.
We can ask questions that provide valuable insights in a variety of industries. Whether you are providing a product or a service, make sure that you track client and customer satisfaction by asking the right questions of the right people.
Office Sense provides answering and virtual receptionist services to large and small law practices, immigration lawyers, criminal defense lawyers, family and tax lawyers and more. We can schedule appointments and consultations, route calls, capture leads and more 24 hours a day, 7 days a week.
From simple to complex, we help numerous kinds of healthcare practices in the medical industry with call overflow, call transfer and routing, appointment scheduling, urgent calls and more. Whether for small practices or entire departments in hospitals, Office Sense can help with all your call answering needs.
Whatever business you have in the service industry, we can help ensure that no lead is ever lost, that all appointments are scheduled, urgent calls answered and routed or transferred appropriately and that your calls are handled in a friendly, professional, efficient way. With Office Sense you are fully covered 24 hours a day, 7 days a week.
If you are in the Real Estate or Property Management business you know that there is no such thing as 9 – 5 working hours. That’s why you need Office Sense to help with all those after-hours or overflow calls. Not only do we answer calls and take messages, we can help qualify leads, answer common questions, schedule appointments and so much more.
Professionals in the financial industry such as accountants, mortgage lenders, and insurance agents understand that talking to clients on the phone is a significant part of every day’s work. However, time spent on the phone can be disruptive and fragmenting. Rely on us to capture leads, answer calls, take messages, and schedule appointments 24/7.
Office Sense has helped many companies in the IT and Technical Support sector. When call volume is high or after hours when staff might not be readily available to take support calls, we help with overflow calls. We take messages, enter customer issues into a ticket support system, transfer calls to the on-call tech support person and more.
Whether for hotels, small resorts, time shares dealing with maintenance issues, tour operators, or other businesses in the hospitality industry, we can help with overflow calls and act as a switchboard making sure that all your calls are appropriately routed and your calls are attended to in the manner you specify. Office Sense understands that every interaction counts.
Non-Profit Organizations can benefit from the flexibility of on-demand services to help with everything from appointment setting to message-taking, call routing, surveys and so much more. Non-profits have unique needs and with Office Sense as your partner your call answering and virtual receptionist needs are covered.
In the marketing sector, leads are everything. Campaigns are created and run to generate leads. But what happens if the volume of leads generated exceeds the follow-up capacity? Plan ahead and get a team on your side that can help with overflow and after-hours calls. Office Sense is your trusted partner and your back-up team. Call us today.
What are you waiting for? Monthly plans
starting at $79. No contract required.