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Urgent Call Answering

All Your Urgent Calls Are In Good Hands

Brunette receptionist

Urgent calls require expertly trained, friendly professionals to handle calls in the manner that serves your business best.

When a client, customer or patient tries to reach you, it’s not always for an urgent matter. You or your staff may not always be available to take every call. However, when a call is truly urgent you want to have it handled appropriately, in the manner that you have specified.

Our team is able to help you with all your urgent call needs. 

Our team members are able to identify and handle all urgent calls according to your instructions, making your clients and customers feel heard and providing you with peace of mind.

Office Sense has helped countless clients with their urgent calls. The following are just some of the businesses that we have helped:

  • Medical Offices—regardless of the kind of medical services that you provide, when a patient needs to get hold of you urgently, we are there to help.
  • Legal Offices—sometimes clients need urgent help. If it’s truly an emergency you want it handled appropriately.
  • Veterinarians—medical emergencies are not limited to humans. When pets or other animals need intervention you need incoming calls to be handled according to your instructions. We have experience and can help.
  • HVAC and Utility Service Providers—We have a great track record of handling urgent calls for our HVAC clients since our inception and if needed we can always transfer calls to the HVAC technician on duty.
Secure, Responsive Urgent Call Answering

Whether it’s a medical emergency or an HVAC system that has gone down in the middle of the night, you want an answering service that will take all your calls, determine which are true urgent calls and handle them appropriately. Some of these phone calls can be extremely urgent, and you’ll need the service to understand what constitutes an emergency and what can wait until morning.

Office Sense Has a Solution

With Office Sense, we’ll follow the protocols and situations you’ve laid out for us to ensure that we fulfill your requirements by taking messages or transferring calls exactly as you’ve requested.

Setting Appointments or Call Transfer

In some cases, you’ll want us to make appointments with your patients, customers or clients. Urgent phone calls from panicked clients or customers do not mean that you’ll need to talk to them in the middle of the night. Often, they want to feel as if they have been heard and are taken seriously and then they can be put on the list for situations to deal with first thing in the morning.

Your urgent calls will be handled by caring, understanding fully bilingual professional operators in our office. Your clients and customers will always feel like you care about them. Office Sense will follow your protocols and manage your urgent calls in the way you’ve specified. Call us today to find out how we can help with your urgent phone calls.

Some of the Businesses and Industries who can Benefit from Urgent Call Answering:

An urgent phone call can happen at any time, whether it’s 3 p.m. or 3 a.m. We are here to make sure your calls are handled exactly as you requested. See below for just some of the industries and businesses that we have helped.

Give Office Sense a Try Today!What are you waiting for? Monthly plans starting at $79. No contract required.

Industries We Serve

Give Office Sense a Try Today!

What are you waiting for? Monthly plans
starting at $79. No contract required.

Sign Up Now!