From questions about grooming to emergency situations when something is swallowed or an accident occurs, there are many reasons why a pet owner may need to get a hold of a veterinarian. Missing after-hours calls can mean losing potential new clients to competitors or harming the trust that your current clients place in you. By taking advantage of call answering services, however, you’ll enjoy the following benefits.
The most important benefit for veterinarians using a call answering service is that no calls will be missed, even after hours, on weekends, or on holidays when it’s normally difficult to reach anyone. Trained 24/7 call experts can also take messages and transfer urgent calls to the on-call veterinarian’s cell phone or home phone. Calls can also be answered during normal clinic hours.
Another appealing benefit of using a call service for your veterinarian practice is the ability to have calls categorized according to priority. The same thing is true with messages taken after-hours. Also, an experienced veterinary answering service typically has staff familiar with common animal-related verbiage, which can make it easier to separate calls correctly.
When someone is calling a veterinary clinic panicked about the state of their animal’s health, getting the important details so the right kind of assistance can be provided can be a challenge. If messages are left on voicemail, you may end up with garbled messages you can’t decipher or hang-ups before any basic info is provided. Call answering staff are trained to respectfully ask questions that need to be asked to gather essential information. Your clients are also likely to appreciate:
Lastly, there’s the savings potential. If you have a smaller clinic, hiring a full-time receptionist can strain an already limited budget. With a call answering service, you’ll only pay for the services you need. You also won’t have to worry about a salary or benefits. Simply transferring all after-hours calls to vets personal phones can also be problematic if some of those calls involve routine inquiries or issues that are better resolved during normal clinic hours. Improving call handling efficiency can also result in a nice boost to your reputation and revenue.
Many veterinarians turn to Office Sense because they know they can count on access to a wide range of services, including bilingual call answering, message taking, call patching, and urgent call answering. We can also collect important data you may be able to use to make your veterinary practice even more client-friendly by conducting brief surveys during calls.
Contact us today to learn more about our flexible virtual assistant options for veterinarians and our reasonable pricing plans.
A Service You Can Count On
Our fully bilingual English/Spanish 24/7/365 service means that whether your customers call during the day, at night, or on the weekend, we’ll answer with friendly, professional greetings. Our simple, upfront pricing means we never charge extra, even during your busy holiday season. Every day of the year, your customers are in good hands with Office Sense.
Contact us today to find out how we can help you run more smoothly and capture every lead.
My experience with Office Sense and the whole staff has been exceptional. We have an online subscription business model, in a “card not present environment” we have hundreds of transactions daily that flow through our system. Not only does Office Sense offer our members excellent customer service they have minimized our chargebacks and put more money back in our business. Thank you to the entire staff!Salima S.
We never imagined that using an answering service could be so good for business. We’ve been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with. Starry Road Catering.Louise H.
Office Sense has truly transformed my work-life. As a real estate agent, I now have more time for my clients and myself because Office Sense takes care of appointment scheduling, message taking and lead qualification while I get to focus on my current and “good fit” potential clients.Christina S.
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