fbpx Frequently Asked Questions - Office Sense
Are there any setup fees?

No, we do not charge any setup fees. We believe we need to discuss your needs and apply the appropriate solution in order to provide the best service possible.

Will I have to sign a contract?

No, we don’t believe in contracts. We stand behind our service and want you to be happy.

Can calls be transferred back to us?

Yes, our agents can patch calls to you or any destination you want. However, if an agent transfers a call to you or to someone within your organization, there will be a charge of $0.06 per minute once the caller is connected and the agent is off the phone. We do offer lower patching rates if you commit to a certain quantity of minutes. (We charge this to cover the cost of using two phone lines to connect your caller).

Is there an extra fee during the Holidays?

No, we answer your calls 24/7/365

Do you bill per minute or per call?

We actually bill per second. The plans are purchased in minutes, however we deduct agent time in second increments, so you pay less for calls. On average most calls last less than one minute, depending on what our agents are instructed to do. For example if a caller asks just for your business hours it may only take seconds to tell them, and you would only be deducted for those seconds.

What are your overage charges?

If you go over the minutes included in your plan you are charged at the overage rate for that plan, anywhere from $0.50 to $0.99 per minute.

How does the signup process work?

Just select the plan you would like above, enter some basic information about your business and payment information and we will begin creating your account. Once you have answered the questions you will be called by an account setup specialist to review your account and create your instructions.

How will Office Sense answer my calls?

We assign each account a unique phone number. Our call management software identifies the number and is queued to bring up your specific account details. You will simply forward your calls to us at your discretion; during specific times or days, when lines are busy, have call overflow, are unable to answer or all the time.

How does call forwarding work?

Call forwarding is a standard feature provided by your telephone provider, you simply dial the code specific for your provider, usually *72, followed by the unique phone number assigned to your account. There are a few types of call forward available such as Standard or unconditional call forward, Busy Call Forward and No Answer Call Forward.

How do I receive my messages?

You may receive your message free of charge by Email, SMS Txt, or Fax.

After how many rings do you answer the phone?

We strive to answer your calls within 2 rings.

Who will answer my calls?

Accounts may be answered by anyone of our team members, no single person answers specific accounts. Your account may be assigned to a specific team depending on the industry.

Give Office Sense a Try Today!What are you waiting for? Monthly plans starting at $79. No contract required.


  • My experience with Office Sense and the whole staff has been exceptional. We have an online subscription business model, in a “card not present environment” we have hundreds of transactions daily that flow through our system. Not only does Office Sense offer our members excellent customer service they have minimized our chargebacks and put more money back in our business. Thank you to the entire staff!

    Salima S.
    Salima S.
  • We never imagined that using an answering service could be so good for business. We’ve been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with. Starry Road Catering.

    Louise H.
    Louise H.
  • Office Sense has truly transformed my work-life. As a real estate agent, I now have more time for my clients and myself because Office Sense takes care of appointment scheduling, message taking and lead qualification while I get to focus on my current and “good fit” potential clients.

    Christina S.
    Christina S.

Give Office Sense a Try Today!

What are you waiting for? Monthly plans
starting at $79. No contract required.

Sign Up Now!