Why Do I Need an Answering Service?
How Signing Up Works
1. Pick Your Plan
Select the plan that best suits your business. Our answering service plans are based on the number of phone calls you receive and the time spent on the phone with your callers. We work with you to make sure you choose the plan that is right for you and your business.
If you have never used a service before, a good estimate is to take the number of expected monthly calls and multiply by an average of 1.5 minutes. Each client is different, depending on the amount of information captured in the messages. Usage will be monitored during the first weeks of service to ensure you have selected the best plan possible. In the event that you haven’t, we will let you know and a retroactive upgrade or downgrade can be performed if you wish.
2. Personalize Your Package
Our live phone operators will use specific instructions based on the way you want your calls answered. Once your online sign-up is complete, you will select a time for a call with a setup specialist. During that call, we will review the types of calls you expect to receive, information to be captured, and the message disposition you’d prefer. We also like to hear about your business and how you plan on using the service so as to make sure that we answer in the way that is best suited to your business. Customers use us for many different reasons—after hours answering services, virtual receptionists for a small offices, overflow for larger ones, lead capture services, scheduling and confirmation of appointments, improving customer service with live answering, etc.
Think of us as an extension of your company, speaking to every customer consistently to match your business brand.
3. Get Started!
Most setups will be complete within 2 hours of your setup call. Once the setup of your personalized service is complete, we can start taking your calls! We will follow your instructions strictly and diligently. Whether you want your phone calls to be forwarded to specific members of your team, or whether you want the message to be relayed to you at a later time, Office Sense will work to ensure everything runs smoothly and professionally.
- We assign you a phone number that our software recognizes and brings up your account details to our staff.
- Forward your existing phone number to us. Picking a specific time of day or time frame is also an option.
- Your calls are routed to our team, where they are waiting to handle your customers according to your specifications.