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The hospitality industry has to be especially responsive to customers and clients. Every interaction counts and Office Sense understands that being professional, friendly and efficient creates a level of confidence that puts clients at ease and allows for trust to develop. Loyalty depends on trust and we take great pride in having an excellent track record helping many kinds of businesses in the hospitality industry grow and thrive. Whether it’s a hotel, a restaurant, an event planning company or a tour company, we’re taking calls, making bookings and providing excellent customer service, which is second-nature to us.

24-Hour Call Answering

When your customers or clients can’t reach you by phone, they’re likely to immediately contact your competitors. A hotel or a restaurant exists based on their reservations, so when a customer can’t reach a person to make a reservation, that’s a serious problem. It doesn’t matter if it’s the middle of the night where you are, potential customers expect to reach a person when they place a phone call. We’ll be there to answer the phone, answer their questions and make the reservations for you even if it’s the middle of the night.

RSVP Services

If you have a party or event planning business, you’ll need to know how many people are expected at the event. This number influences all the other budget concerns for the big day like the catering expenses, or how many tables and chairs need to be rented. At Office Sense, we can provide you with a toll-free number for the potential guests. We can also call those who haven’t responded to find out if they’ll be attending the event.


Tour companies love to get reviews on the big review sites. After a customer has taken a tour, it helps to ask them to review your services. Unfortunately, they might be on vacation and forget to leave a review when they get home. When you get their information, we can give them a call and ask them to answer a few questions. During this survey, we can also remind them to leave their review. Reviews are that important to many companies, so we can do it for other hospitality businesses too. Find out how we can help you get more responses to your requests. Office Sense can help grow your hospitality business and pick up the slack for the times when you’re sleeping. Customers want to speak to a live person, and you’ll be ahead of your competition if you can provide them with a person to answer questions.

Some of the Businesses in the Hospitality Sector that We Serve:


  • My experience with Office Sense and the whole staff has been exceptional. We have an online subscription business model, in a “card not present environment” we have hundreds of transactions daily that flow through our system. Not only does Office Sense offer our members excellent customer service they have minimized our chargebacks and put more money back in our business. Thank you to the entire staff!

    Salima S.
    Salima S.
  • We never imagined that using an answering service could be so good for business. We’ve been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with. Starry Road Catering.

    Louise H.
    Louise H.
  • Office Sense has truly transformed my work-life. As a real estate agent, I now have more time for my clients and myself because Office Sense takes care of appointment scheduling, message taking and lead qualification while I get to focus on my current and “good fit” potential clients.

    Christina S.
    Christina S.

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