With the popularity of online universities, and whether you are a small school just starting out or a well-established larger school, you know that future students can come from anywhere in the world and that numbers do matter. This means that you’ll need a virtual receptionist capable of answering phones, directing students to the proper parts of the website or taking messages for staff to return calls during business hours. You don’t want to miss any inquiries from students who want to find specific information regarding classes.
The virtual receptionist for your school will be trained in the proper greeting and given detailed instructions on the steps taken for inquiries. When students are directed to voice mail, they generally don’t leave a message. They’ll hang up with the plan to call back later. Then they might forget or decide to go with a competing university if sent to voice mail. With a professional, virtual receptionist, their questions can be handled appropriately. Check out more information on our 24-hour call answering services.
After hours, you might need a receptionist to make appointments with students on your behalf. Often, people returning to school are unable to call the university during business hours because they are working too. With access to your calendar, the receptionist can set up appointments between you and potential students. Many universities use automated messages that have them press buttons to reach the party with which they’d like to connect. You can differentiate your university by having a live person answering the phones after hours.
If you’ve started a new marketing campaign, you’ll need a receptionist or a team to capture leads that occur after normal business hours. These calls can lead directly to new students attending your school. It can be difficult to attract new students, and you don’t want to do anything that will jeopardize the new enrollments. The team or receptionist tasked with answering your phones can gather information and turn that over to you which allows you to work on enrolling more students.
A virtual receptionist doesn’t require overtime when she works after your school has closed. Office Sense provides all of the tools your virtual receptionist will need to handle your calls, message taking and lead capturing.
Friendly, professional call answering service 24 hours a day, 7 days a week, 365 days a year. Every call to your business is answered by an expertly trained, fully bilingual, live agent. Let Office Sense be there for your customers and clients when you can’t be available.
Connecting with a person in their native language always adds a layer of respect and connection to the interaction. Every interaction counts. Show that you care by using fully bilingual agents who will be your office’s friendly representatives building trust and loyalty when you can’t take calls.
Hiring a virtual receptionist might be the best business decision you make all year. Available to help with message taking, call routing, call patching, call transfer, call overflow, appointment setting and more, you will be more organized and have more time to do what you do best. Contact Office Sense to see how our fully bilingual expertly trained virtual receptionists can make a difference to you today.
Whether it’s for the medical sector, the legal sector, service providers, or any other business that regularly receive calls of an urgent nature, Office Sense ensures that when an urgent call comes in it will be taken care of with friendliness, professionalism and according to your specifications.
At Office Sense, we save you time and money by providing you with the resources needed to take your calls and collect data by asking questions that you deem important. This allows you to make skillful business decisions.
Whether for weddings, conferences, or corporate events; we can provide you with a designated phone number that attendees can call 24/7. Our friendly, professional team members will record RSVP’s and gather pertinent information from your attendees. Be more organized with Office Sense.
Office Sense will provide you with live answering service agents who will take clear, detailed, and accurate messages. Using the greeting of your choice, we’ll answer your calls and take messages in a friendly, professional and clear manner providing you with everything you need to follow-up on the calls.
Whether you need help during a natural disaster, a power outage or another unforeseen event, when you have a disaster recovery plan in place that includes a professional call answering service, you know that your business is covered. With Office Sense you know that you and your customers and clients are in good hands.
Appointment setting is an often overlooked opportunity to build trust and loyalty. Let our professional and friendly agents take this routine task off your hands with well-trained fully bilingual appointment settings services.
Marketing campaigns bring in new business, but you need staff to handle the influx of leads that are generated. Let Office Sense provide you with friendly, professional agents who can capture and qualify your leads leaving you more time to focus on nurturing those leads and providing service to your current clients and customers.
There are times when you are not available to take every phone call that comes to you. That means you need someone to take your business phone calls, screen them, and route the calls you deem important directly to your phone or to the relevant person. Let us help you run your business more efficiently.
Start-ups and small businesses can benefit as much as large businesses from the service and flexibility of a virtual receptionist or dedicated call answering service agents. See how we can help you. Contact us today.
Providing excellent customer service can make the difference between a good and bad product review. If you have an e-commerce business you already know that good reviews are of the utmost importance. Let Office Sense be the friendly, helpful, soothing voice your customers hear when they contact you with a question or a problem.
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