When it comes to hospice care, there are sensitive issues that people are dealing with on a daily basis. They want to talk to a live human being, and it doesn’t matter what time of the day or night that needs to happen.
We provide call answering service for many types of sensitive businesses like hospice care. When a patient’s family makes a phone call in the middle of the night, they will be relieved to talk to a human being who will conduct themselves appropriately while representing your practice.
24 Hour Call Answering
We’re aware that this is the kind of practice that doesn’t exist and function during the daytime and business hours. It’s one that has to be flexible, and messages have to get to the correct doctor and his or her staff immediately. With 24 hour answering, we’ll be able to answer urgent calls from patient’s worried family members and loved ones. You can see more about 24 hour answering services here.
Call Routing and Transfer
With a practice like hospice care, there will be someone on-call to relieve family members questions and concerns. We can route these phone calls directly to the person who is on-call, whether that’s a doctor or one of the nurses in the office. If you’d like to learn more about this service, click the link to go directly to our website.
Urgent Call Answering
When it comes to hospice care, there’s no time to have answers delayed. We’ll be able to work with you to come up with a plan or script for when patient’s call with emergencies. Once the script is approved by the practice, we’ll be able to handle urgent matters in the name of your practice that will make you proud. Check out our Urgent Call Answering page for more information.
Contact our team to talk about your specific needs. Office Sense will treat your patients with great care.
Friendly, professional call answering service 24 hours a day, 7 days a week, 365 days a year. Every call to your business is answered by an expertly trained, fully bilingual, live agent. Let Office Sense be there for your customers and clients when you can’t be available.
Connecting with a person in their native language always adds a layer of respect and connection to the interaction. Every interaction counts. Show that you care by using fully bilingual agents who will be your office’s friendly representatives building trust and loyalty when you can’t take calls.
Hiring a virtual receptionist might be the best business decision you make all year. Available to help with message taking, call routing, call patching, call transfer, call overflow, appointment setting and more, you will be more organized and have more time to do what you do best. Contact Office Sense to see how our fully bilingual expertly trained virtual receptionists can make a difference to you today.
Whether it’s for the medical sector, the legal sector, service providers, or any other business that regularly receive calls of an urgent nature, Office Sense ensures that when an urgent call comes in it will be taken care of with friendliness, professionalism and according to your specifications.
At Office Sense, we save you time and money by providing you with the resources needed to take your calls and collect data by asking questions that you deem important. This allows you to make skillful business decisions.
Whether for weddings, conferences, or corporate events; we can provide you with a designated phone number that attendees can call 24/7. Our friendly, professional team members will record RSVP’s and gather pertinent information from your attendees. Be more organized with Office Sense.
Office Sense will provide you with live answering service agents who will take clear, detailed, and accurate messages. Using the greeting of your choice, we’ll answer your calls and take messages in a friendly, professional and clear manner providing you with everything you need to follow-up on the calls.
Whether you need help during a natural disaster, a power outage or another unforeseen event, when you have a disaster recovery plan in place that includes a professional call answering service, you know that your business is covered. With Office Sense you know that you and your customers and clients are in good hands.
Appointment setting is an often overlooked opportunity to build trust and loyalty. Let our professional and friendly agents take this routine task off your hands with well-trained fully bilingual appointment settings services.
Marketing campaigns bring in new business, but you need staff to handle the influx of leads that are generated. Let Office Sense provide you with friendly, professional agents who can capture and qualify your leads leaving you more time to focus on nurturing those leads and providing service to your current clients and customers.
There are times when you are not available to take every phone call that comes to you. That means you need someone to take your business phone calls, screen them, and route the calls you deem important directly to your phone or to the relevant person. Let us help you run your business more efficiently.
Start-ups and small businesses can benefit as much as large businesses from the service and flexibility of a virtual receptionist or dedicated call answering service agents. See how we can help you. Contact us today.
Providing excellent customer service can make the difference between a good and bad product review. If you have an e-commerce business you already know that good reviews are of the utmost importance. Let Office Sense be the friendly, helpful, soothing voice your customers hear when they contact you with a question or a problem.
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