The hospitality industry is focused on customer satisfaction, and satisfied customers mean more business and higher profitability. There are times that it can become so busy that the front desk personnel are not able to answer the phones while dealing with the customers or guests in front of them. Everyone suffers. The person on the phone, the person in front of the desk, the employee and the business as a whole.
Don’t wait until you get to this point until you make a plan to deal with busy times. Consider using a call answering service to help your current and prospective guests get the attention that they deserve.
When your front desk is busy checking people in, the phone is ringing. It’s one of your current guests that needs something. Instead of having to put the new guests on hold just to answer it, embrace the seamlessness of using a call answering service.
This will ensure that your guests won’t feel ignored. Instead, their requests are documented and sent straight to your front desk clerk for fulfillment.
By using a professional answering service, you’re making your reservations process seamless. Trained customer service professionals will be standing by to book new reservations and update existing ones which reduces the workload placed on your location’s staff. Many hotel and motel chains have found this to be the better option as it allows them to serve multiple locations with ease.
No more worrying about what happens if nobody’s around the phone to answer it. By using an answering service, you’re ensuring that your future and current guests have someone to talk to anytime of the day or night. This helps boost the image of your business as it proves that you won’t stop until your customers are satisfied.
From extensive training in the hospitality industry to in-depth quality control measures, Office Sense ensures that hotels and motels of all sizes have access to the best solution on the market. Schedule your free consultation today so that we can develop a customized plan of action that helps take your business to the next level. It’s time for you to see how easy it is to handle your incoming calls.
Friendly, professional call answering service 24 hours a day, 7 days a week, 365 days a year. Every call to your business is answered by an expertly trained, fully bilingual, live agent. Let Office Sense be there for your customers and clients when you can’t be available.
Connecting with a person in their native language always adds a layer of respect and connection to the interaction. Every interaction counts. Show that you care by using fully bilingual agents who will be your office’s friendly representatives building trust and loyalty when you can’t take calls.
Hiring a virtual receptionist might be the best business decision you make all year. Available to help with message taking, call routing, call patching, call transfer, call overflow, appointment setting and more, you will be more organized and have more time to do what you do best. Contact Office Sense to see how our fully bilingual expertly trained virtual receptionists can make a difference to you today.
Whether it’s for the medical sector, the legal sector, service providers, or any other business that regularly receive calls of an urgent nature, Office Sense ensures that when an urgent call comes in it will be taken care of with friendliness, professionalism and according to your specifications.
At Office Sense, we save you time and money by providing you with the resources needed to take your calls and collect data by asking questions that you deem important. This allows you to make skillful business decisions.
Whether for weddings, conferences, or corporate events; we can provide you with a designated phone number that attendees can call 24/7. Our friendly, professional team members will record RSVP’s and gather pertinent information from your attendees. Be more organized with Office Sense.
Office Sense will provide you with live answering service agents who will take clear, detailed, and accurate messages. Using the greeting of your choice, we’ll answer your calls and take messages in a friendly, professional and clear manner providing you with everything you need to follow-up on the calls.
Whether you need help during a natural disaster, a power outage or another unforeseen event, when you have a disaster recovery plan in place that includes a professional call answering service, you know that your business is covered. With Office Sense you know that you and your customers and clients are in good hands.
Appointment setting is an often overlooked opportunity to build trust and loyalty. Let our professional and friendly agents take this routine task off your hands with well-trained fully bilingual appointment settings services.
Marketing campaigns bring in new business, but you need staff to handle the influx of leads that are generated. Let Office Sense provide you with friendly, professional agents who can capture and qualify your leads leaving you more time to focus on nurturing those leads and providing service to your current clients and customers.
There are times when you are not available to take every phone call that comes to you. That means you need someone to take your business phone calls, screen them, and route the calls you deem important directly to your phone or to the relevant person. Let us help you run your business more efficiently.
Start-ups and small businesses can benefit as much as large businesses from the service and flexibility of a virtual receptionist or dedicated call answering service agents. See how we can help you. Contact us today.
Providing excellent customer service can make the difference between a good and bad product review. If you have an e-commerce business you already know that good reviews are of the utmost importance. Let Office Sense be the friendly, helpful, soothing voice your customers hear when they contact you with a question or a problem.
What are you waiting for? Monthly plans
starting at $79. No contract required.