Insurance-related calls can be some of the most difficult to take. You either need a great technical and legal knowledge to answer questions or you need to help calm down a stressed-out caller. Whether your company is working with claims, trying to capture new leads or just wants to sell policies over the phone, we are here to help. Learn how investing in a customer service department can help your insurance company thrive in a competitive marketplace.
One of the defining factors of good customer service is how quickly you are able to address important issues. If you are working on claims, for example, you need to reduce waiting as much as possible. No one wants to be in an accident, put on hold for an extended period of time, and then get a representative that they can’t even talk to. While machines can help sort some of these calls for quick processing, having a complicated automated system can confuse and irritate customers.
That’s why the most successful insurance companies choose to outsource their customer service to call centers. This allows them to not only have 24-hour availability, but ensures that a bilingual representative is there to answer the phone. This helps you dispatch calls faster and ensures a better customer experience.
Professional customer care representatives can be very expensive to hire individually. You need to conduct interviews, negotiate rates and benefits, and make sure you have coverage for peak hours. When you work with a company like Office Sense, all of this hard work is eliminated.
Because Office Sense already has bilingual representatives on staff, they can offer you services immediately. They use a simple upfront pricing strategy and don’t require a contract. With no setup fees or holiday fees, you can get started as quickly and as cheaply as possible.
To add to the value of having a call center for your insurance company, Office Sense includes a slew of features with each subscription. Free local phone numbers, email delivery, text delivery and summary reports help you stay in touch with the department at all times. Call routing, dispatching and transferring services help callers get to the right representative fast. Urgent call answering helps you enhance your image as a caring company.
To learn more about some of the best bilingual call answering services available, please contact us today.
Friendly, professional call answering service 24 hours a day, 7 days a week, 365 days a year. Every call to your business is answered by an expertly trained, fully bilingual, live agent. Let Office Sense be there for your customers and clients when you can’t be available.
Connecting with a person in their native language always adds a layer of respect and connection to the interaction. Every interaction counts. Show that you care by using fully bilingual agents who will be your office’s friendly representatives building trust and loyalty when you can’t take calls.
Hiring a virtual receptionist might be the best business decision you make all year. Available to help with message taking, call routing, call patching, call transfer, call overflow, appointment setting and more, you will be more organized and have more time to do what you do best. Contact Office Sense to see how our fully bilingual expertly trained virtual receptionists can make a difference to you today.
Whether it’s for the medical sector, the legal sector, service providers, or any other business that regularly receive calls of an urgent nature, Office Sense ensures that when an urgent call comes in it will be taken care of with friendliness, professionalism and according to your specifications.
At Office Sense, we save you time and money by providing you with the resources needed to take your calls and collect data by asking questions that you deem important. This allows you to make skillful business decisions.
Whether for weddings, conferences, or corporate events; we can provide you with a designated phone number that attendees can call 24/7. Our friendly, professional team members will record RSVP’s and gather pertinent information from your attendees. Be more organized with Office Sense.
Office Sense will provide you with live answering service agents who will take clear, detailed, and accurate messages. Using the greeting of your choice, we’ll answer your calls and take messages in a friendly, professional and clear manner providing you with everything you need to follow-up on the calls.
Whether you need help during a natural disaster, a power outage or another unforeseen event, when you have a disaster recovery plan in place that includes a professional call answering service, you know that your business is covered. With Office Sense you know that you and your customers and clients are in good hands.
Appointment setting is an often overlooked opportunity to build trust and loyalty. Let our professional and friendly agents take this routine task off your hands with well-trained fully bilingual appointment settings services.
Marketing campaigns bring in new business, but you need staff to handle the influx of leads that are generated. Let Office Sense provide you with friendly, professional agents who can capture and qualify your leads leaving you more time to focus on nurturing those leads and providing service to your current clients and customers.
There are times when you are not available to take every phone call that comes to you. That means you need someone to take your business phone calls, screen them, and route the calls you deem important directly to your phone or to the relevant person. Let us help you run your business more efficiently.
Start-ups and small businesses can benefit as much as large businesses from the service and flexibility of a virtual receptionist or dedicated call answering service agents. See how we can help you. Contact us today.
Providing excellent customer service can make the difference between a good and bad product review. If you have an e-commerce business you already know that good reviews are of the utmost importance. Let Office Sense be the friendly, helpful, soothing voice your customers hear when they contact you with a question or a problem.
What are you waiting for? Monthly plans
starting at $79. No contract required.