When customers call your company after hours, they are often plagued with the same problems. In the IT business, it’s often a problem with their computers or a piece of software. When products do not work as they should frustration mounts. Having to speak to a machine might just be the straw that breaks the camel’s back. Can you afford a negative review or losing a customer? With Office Sense, you don’t have to. Our trained call answering service agents can skillfully, kindly and efficiently direct all calls that may come in.
Urgent Call Answering
An upset customer isn’t great for business, but if you have a live person to answer your phones you’ll have an opportunity to regain your customer or client’s trust. They won’t be left frustrated with a computer or software issue.
A customer doesn’t care that your office is closed for the day. A frustrated, angry customer wants resolutions immediately. When you partner with Office Sense we work together to figure out the best method to resolve your customer’s problem and soothe them until your office reopens or someone with technical expertise can attend to their problem.
24-Hour Answering Service
Angry, frustrated customers want to talk to a live person. They don’t want to leave a voice mail or send an email that isn’t responded to immediately. As a business owner, you can’t be tied to your phone all day and night. Your office staff can’t either. The cost of that is prohibitive unless you are a very large business that can afford to employ people on a rotating shift basis. When a call answering service handles your business during off-hours, your customers are getting the answers they need. That’s vital for keeping them happy and helping them remain a customer. Read more here about 24-hour call answering.
Call Routing and Transfer Service
The Office Sense call answering service agents assigned to your company will handle each call in exactly the manner you would like. They’ll answer your phones 24 hours a day, 7 days a week and route important calls directly to a representative from your company when required.
Contact us to find out how you can benefit from call answering services or virtual receptionists.
Friendly, professional call answering service 24 hours a day, 7 days a week, 365 days a year. Every call to your business is answered by an expertly trained, fully bilingual, live agent. Let Office Sense be there for your customers and clients when you can’t be available.
Connecting with a person in their native language always adds a layer of respect and connection to the interaction. Every interaction counts. Show that you care by using fully bilingual agents who will be your office’s friendly representatives building trust and loyalty when you can’t take calls.
Hiring a virtual receptionist might be the best business decision you make all year. Available to help with message taking, call routing, call patching, call transfer, call overflow, appointment setting and more, you will be more organized and have more time to do what you do best. Contact Office Sense to see how our fully bilingual expertly trained virtual receptionists can make a difference to you today.
Whether it’s for the medical sector, the legal sector, service providers, or any other business that regularly receive calls of an urgent nature, Office Sense ensures that when an urgent call comes in it will be taken care of with friendliness, professionalism and according to your specifications.
At Office Sense, we save you time and money by providing you with the resources needed to take your calls and collect data by asking questions that you deem important. This allows you to make skillful business decisions.
Whether for weddings, conferences, or corporate events; we can provide you with a designated phone number that attendees can call 24/7. Our friendly, professional team members will record RSVP’s and gather pertinent information from your attendees. Be more organized with Office Sense.
Office Sense will provide you with live answering service agents who will take clear, detailed, and accurate messages. Using the greeting of your choice, we’ll answer your calls and take messages in a friendly, professional and clear manner providing you with everything you need to follow-up on the calls.
Whether you need help during a natural disaster, a power outage or another unforeseen event, when you have a disaster recovery plan in place that includes a professional call answering service, you know that your business is covered. With Office Sense you know that you and your customers and clients are in good hands.
Appointment setting is an often overlooked opportunity to build trust and loyalty. Let our professional and friendly agents take this routine task off your hands with well-trained fully bilingual appointment settings services.
Marketing campaigns bring in new business, but you need staff to handle the influx of leads that are generated. Let Office Sense provide you with friendly, professional agents who can capture and qualify your leads leaving you more time to focus on nurturing those leads and providing service to your current clients and customers.
There are times when you are not available to take every phone call that comes to you. That means you need someone to take your business phone calls, screen them, and route the calls you deem important directly to your phone or to the relevant person. Let us help you run your business more efficiently.
Start-ups and small businesses can benefit as much as large businesses from the service and flexibility of a virtual receptionist or dedicated call answering service agents. See how we can help you. Contact us today.
Providing excellent customer service can make the difference between a good and bad product review. If you have an e-commerce business you already know that good reviews are of the utmost importance. Let Office Sense be the friendly, helpful, soothing voice your customers hear when they contact you with a question or a problem.
What are you waiting for? Monthly plans
starting at $79. No contract required.