If you have an e-commerce business most of your phone calls will probably be to place an order, check on the status of an order, or complain about a service or product. Not only can handling these calls take up an employee’s entire day but if handled in an unsatisfactory way, can lead to bad reviews.
You already know that only a few bad reviews can spell disaster for your business.
We Can Help
Our staff is trained to answer each call in an efficient, friendly, professional, and helpful manner, according to your specifications.
Why Choose AnswerHero™?
There are so many reasons why choosing AnswerHero™ makes sense. Our professionalism and care extend to every facet of our business, which will reflect on every facet of your business.
You will save time and money when you use Answer Hero’s contact center solutions.
Our agents will handle all calls according to your preferences in a way that reflects best upon your business.
Our agents are available 24/7, expertly trained, and fully bilingual.
Reasons to Outsource
Your Customer Service
Outsourcing e-commerce support is beneficial to your business for various reasons. While many people have an irrational fear of outsourcing, there’s nothing to worry about as long as you outsource some of the workloads to a reputable and well-known company.
Here are a couple of other notable advantages:
One of the biggest reasons why most people decide to outsource a part of their work is because it saves both time and money. Every new position requires you to hire and train new staff. While that’s not an unusual business practice, it’s not something most entrepreneurs are keen on doing, especially when it comes to small businesses and startups.
On top of that, hiring a professional allows you to bypass the hassle of quality control. In other words, outsourcing gives you an opportunity to skip the tedious process of training your new staff.
Support Available 24/7
In today’s world, having an open support line that’s available 24/7 is of utmost importance both for the reputation of your business as well as the satisfaction of your clients. However, hiring and dedicating a single person to this position is not only complicated, but it’s also often not economically viable.
Answer Hero is here to help you overcome these predicaments. If you opt to outsource your customer service, you can count on it to stay operational 24/7, and on top of that, rest assured your calls will be handled professionally and according to your requirements.
Merging Multiple Channels
If your business is operating on multiple channels of communication, it can be difficult to merge everything into one facet internally. For example, many businesses use voicemails, live chat, SMS, and various social media platforms to communicate with their clients. That can be a difficult thing to control, especially in a particularly dynamic environment.
That’s why Answer Hero offers to lend a hand by appointing a well-trained professional to an appropriate position. Our agents are trained to handle multiple channels at once without any bottlenecks or confusion. This can keep your business relevant, dynamic, and respected by your clients.
Benefits for Seasonal Businesses
If you’re running a seasonal business, then you probably don’t want to hire and dedicate a person to a single job due to the inconsistent dynamic of your business.
However, once the season hits and volume of clients starts rising, the best course of action is to outsource your customer service and let professionals deal with the sudden influx of high demand.
HOW IT WORKS
forward your number
Forward your existing number to us and all of your calls will be forwarded to our team of agents.
We Take Your Calls
As soon as a call comes in, our agents promptly answer on your behalf, based on the custom instructions you provide
Receive your messages
A full record of the callers information and action made is sent to you by email, text, fax and/or secure message.