One of the most important tasks Office Sense performs for clients is message taking.
With a greeting of your choice, we’ll answer your calls and take messages that are detailed, accurate, and provide valuable information about your caller.
When a client or customer calls your company, they want to speak to a person. They don’t want to be put on hold or sent to voicemail. With our service, all your customers will be able to talk to a person. Even if all they want to do is leave a message, they’ll feel confident that someone has heard them and is taking care of them.
Before letting your caller hang up the phone, we can delve a little deeper into the purpose behind the call. Instead of letting them leave a name and phone number alone, we can find out key details about the purpose of the phone call.
By following your instructions we might be able to answer some of the caller’s questions, route calls to the appropriate person, or make an appointment.
Give yourself the gift of peace of mind. You can leave the office knowing that no matter what time of the day it is, or how pressing the matter, there will be someone to take charge, take messages and relay all calls appropriately.
Below are some of the industries that have benefited from our message taking and live answering services.
Office Sense provides answering and virtual receptionist services to large and small legal practices, immigration lawyers, criminal defense lawyers, family and tax lawyers and more. We can schedule appointments and consultations, route calls, capture leads and more 24 hours a day, 7 days a week.
From simple to complex, we help numerous kinds of healthcare practices in the medical industry with call overflow, call transfer and routing, appointment scheduling, urgent calls and more. Whether for small practices or entire departments in hospitals, Office Sense can help with all your call answering needs.
Whatever business you have in the service industry, we can help ensure that no lead is ever lost, that all appointments are scheduled, urgent calls answered and routed or transferred appropriately and that your calls are handled in a friendly, professional, efficient way. With Office Sense you are fully covered 24 hours a day, 7 days a week.
If you are in the Real Estate or Property Management business you know that there is no such thing as 9 – 5 working hours. That’s why you need Office Sense to help with all those after-hours or overflow calls. Not only do we answer calls and take messages, we can help qualify leads, answer common questions, schedule appointments and so much more.
Professionals in the financial industry such as accountants, mortgage lenders, and insurance agents understand that talking to clients on the phone is a significant part of every day’s work. However, time spent on the phone can be disruptive and fragmenting. Rely on us to capture leads, answer calls, take messages, and schedule appointments 24/7.
Office Sense has helped many companies in the IT and Technical Support sector. When call volume is high or after hours when staff might not be readily available to take support calls, we help with overflow calls. We take messages, enter customer issues into a ticket support system, transfer calls to the on-call tech support person and more.
Whether for hotels, small resorts, time shares dealing with maintenance issues, tour operators, or other businesses in the hospitality industry, we can help with overflow calls and act as a switchboard making sure that all your calls are appropriately routed and your calls are attended to in the manner you specify. Office Sense understands that every interaction counts.
Non-Profit Organizations can benefit from the flexibility of on-demand services to help with everything from appointment setting to message-taking, call routing, surveys and so much more. Non-profits have unique needs and with Office Sense as your partner your call answering and virtual receptionist needs are covered.
In the marketing sector, leads are everything. Campaigns are created and run to generate leads. But what happens if the volume of leads generated exceeds the follow-up capacity? Plan ahead and get a team on your side that can help with overflow and after-hours calls. Office Sense is your trusted partner and your back-up team. Call us today.
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