Urgent calls require expertly trained, friendly professionals to handle calls in the manner that serves your business best.
When a client, customer or patient tries to reach you, it’s not always for an urgent matter. You or your staff may not always be available to take every call. However, when a call is truly urgent you want to have it handled appropriately, in the manner that you have specified.
Our team members are able to identify and handle all urgent calls according to your instructions, making your clients and customers feel heard and providing you with peace of mind.
Office Sense has helped countless clients with their urgent calls. The following are just some of the businesses that we have helped:
Whether it’s a medical emergency or an HVAC system that has gone down in the middle of the night, you want an answering service that will take all your calls, determine which are true urgent calls and handle them appropriately. Some of these phone calls can be extremely urgent, and you’ll need the service to understand what constitutes an emergency and what can wait until morning.
With Office Sense, we’ll follow the protocols and situations you’ve laid out for us to ensure that we fulfill your requirements by taking messages or transferring calls exactly as you’ve requested.
In some cases, you’ll want us to make appointments with your patients, customers or clients. Urgent phone calls from panicked clients or customers do not mean that you’ll need to talk to them in the middle of the night. Often, they want to feel as if they have been heard and are taken seriously and then they can be put on the list for situations to deal with first thing in the morning.
Your urgent calls will be handled by caring, understanding fully bilingual professional operators in our office. Your clients and customers will always feel like you care about them. Office Sense will follow your protocols and manage your urgent calls in the way you’ve specified. Call us today to find out how we can help with your urgent phone calls.
An urgent phone call can happen at any time, whether it’s 3 p.m. or 3 a.m. We are here to make sure your calls are handled exactly as you requested. See below for just some of the industries and businesses that we have helped.
Office Sense provides answering and virtual receptionist services to large and small legal practices, immigration lawyers, criminal defense lawyers, family and tax lawyers and more. We can schedule appointments and consultations, route calls, capture leads and more 24 hours a day, 7 days a week.
From simple to complex, we help numerous kinds of healthcare practices in the medical industry with call overflow, call transfer and routing, appointment scheduling, urgent calls and more. Whether for small practices or entire departments in hospitals, Office Sense can help with all your call answering needs.
Whatever business you have in the service industry, we can help ensure that no lead is ever lost, that all appointments are scheduled, urgent calls answered and routed or transferred appropriately and that your calls are handled in a friendly, professional, efficient way. With Office Sense you are fully covered 24 hours a day, 7 days a week.
If you are in the Real Estate or Property Management business you know that there is no such thing as 9 – 5 working hours. That’s why you need Office Sense to help with all those after-hours or overflow calls. Not only do we answer calls and take messages, we can help qualify leads, answer common questions, schedule appointments and so much more.
Professionals in the financial industry such as accountants, mortgage lenders, and insurance agents understand that talking to clients on the phone is a significant part of every day’s work. However, time spent on the phone can be disruptive and fragmenting. Rely on us to capture leads, answer calls, take messages, and schedule appointments 24/7.
Office Sense has helped many companies in the IT and Technical Support sector. When call volume is high or after hours when staff might not be readily available to take support calls, we help with overflow calls. We take messages, enter customer issues into a ticket support system, transfer calls to the on-call tech support person and more.
Whether for hotels, small resorts, time shares dealing with maintenance issues, tour operators, or other businesses in the hospitality industry, we can help with overflow calls and act as a switchboard making sure that all your calls are appropriately routed and your calls are attended to in the manner you specify. Office Sense understands that every interaction counts.
Non-Profit Organizations can benefit from the flexibility of on-demand services to help with everything from appointment setting to message-taking, call routing, surveys and so much more. Non-profits have unique needs and with Office Sense as your partner your call answering and virtual receptionist needs are covered.
In the marketing sector, leads are everything. Campaigns are created and run to generate leads. But what happens if the volume of leads generated exceeds the follow-up capacity? Plan ahead and get a team on your side that can help with overflow and after-hours calls. Office Sense is your trusted partner and your back-up team. Call us today.
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