Phone service in the healthcare industry is a vital component of running a medical practice. The first type of communication that patients have with their healthcare practitioner, is usually over the phone, so having an answering service that can hit all the key touch points that both satisfy the patient and the practice is essential.
The worst thing you can put your patients through is an excessive hold time. What’s even worse is for your patients to call and then be greeted by a voicemail. Hearing a voicemail recording and then having to leave a voicemail is a universal sign for “your call may or may not be returned promptly.” That uncertainty is a feeling you do not want to give to your patients.
Are your patients complaining that their messages are not being received or they are not being placed as a high priority. Your patients are calling you to get help and they would like to know that their emergency will be attended to.
On average a physician sees about 20 patients a day. Its clear to see how quickly a medical practice’s time can be occupied doing what they do best: helping their patients. In addition, on average, a practice receives about 53 patient calls a day. An answering service can alleviate the pressures of a constant ringing phone.
For more on how an answering service can benefit your practice, download our benefits sheet below
My experience with Office Sense and the whole staff has been exceptional. We have an online subscription business model, in a “card not present environment” we have hundreds of transactions daily that flow through our system. Not only does Office Sense offer our members excellent customer service they have minimized our chargebacks and put more money back in our business. Thank you to the entire staff!Salima S.
We never imagined that using an answering service could be so good for business. We’ve been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with. Starry Road Catering.Louise H.
Office Sense has truly transformed my work-life. As a real estate agent, I now have more time for my clients and myself because Office Sense takes care of appointment scheduling, message taking and lead qualification while I get to focus on my current and “good fit” potential clients.Christina S.
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